Delivery & Returns

 

Products purchased from Scent City will be delivered to the address registered to the credit/debit card used at the time of purchase.

All our shipments are dispatched using a Tracked Delivery Service. Deliveries will require a signature upon delivery.

All shipments are dispatched within 24 hours of the order being made.

Deliveries are attempted/made between Monday-Saturday. (excluding national holidays)

 

EUROPE & INTERNATIONAL ORDERS 
NO ADDITIONAL CUSTOM/IMPORT FEE CHARGES AFTER PURCHASE.
ALL FINAL COSTS INCLUDE ANY CUSTOM/IMPORT FEES AND IS CLEARLY CONFIRMED DURING CHECKOUT.
This ensures you receive your product without a hitch in the quickest time possible.

 

ITEMS ARE DELIVERED AS FOLLOWS:

 

 

DELIVERY ZONE

 

AREA

 

DELIVERY COST

 

IMPORT/DUTY FEES

 

DELIVERY TIMESCALE

 

United Kingdom

 

England

Wales

Scotland

Northern Ireland

 

FREE

 

N/A

 

 

3-5  working days

 

 

Europe (1)

 

Belgium

France

Germany

Ireland

Luxembourg

Netherlands

 

£15

Free delivery on orders over
£249

 

N/A

 

3-5 working days

 

Europe (2)

 

 

Denmark

Greece

Italy

Portugal

Spain

 

£25

Free delivery on orders over
£300

 

N/A

 

3-5 working days

 

Europe (3)

 

 

Austria

Belarus

Croatia

Czech Republic

Finland

Hungary

Jersey

Liechtenstein

Lithuania

Norway

Poland

Slovakia

Slovenia

Sweden

Switzerland

 

£30

 

£15

 

4-6 working days

 

Europe (4)

 

Cyprus

Estonia

Latvia

Romania

Malta

 

 

 

 

£40

 

 

 

 

£15

 

4-7 working days

 

North America & Canada

 

Canada

United States

 

£20

Free delivery on orders over
£300

 

£15

 

4-8 working days

 

 

Russia & Ukraine

 

 

Russia

Ukraine

 

£45

 

£20

 

 

4-8 working days

 

 

International

 

Rest of the World

£70

£20

 

 

7-10 working days

 

Austrailia

£70 

Free delivery on orders over
£399

 £20 7-10 working days

 

 

If you have any further queries regarding delivery please contact us.

Phone : +44 020 3189 1678

(lines are open Monday - Friday 10am - 8pm. Saturday & Sunday 10am-6pm. We are closed on bank holidays)

Email : orders@thescentcity.com

 

RETURNS PROCESS:

We would kindly ask customers to contact us if they are unhappy with their order. Please email returns@thescentcity.com and we will inform you of the exact procedure depending on your circumstance.

Due to hygiene and safety reasons, all samples are non-refundable.


We accept returns within 5 working days of delivery. We advise customers to return items on the same day using a tracked service to ensure their unopened items are returned with a guarantee. We will not be held responsible for any loss or damage during transit, any compensation must be recovered from the courier service used. All items must be unopened in its cellophane wrapping (if applicable).


Once your package has been inspected and passed, our finance department will then process the refund to the bank account or credit card used when making the order. This can take up to a further 4-6 working days.

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