Delivery & Returns

 

Products purchased from Scent City are quality checked twice to ensure the highest service is delivered to our customers.

All shipments are dispatched using a Tracked Delivery Service. Deliveries will require a signature upon receipt.

Under international law, perfumes are classed as dangerous goods. For this reason, all international shipments are subject to additional fees & surcharges which have been included in the below prices.
Deliveries are made between Monday-Saturday (excluding national holidays). 
 


DELIVERY ZONE

AREA

DELIVERY COST

DELIVERY TIMESCALE

United Kingdom

England

Wales

Scotland

Northern Ireland

FREE

3-5 working days

Speedy Shipping £5

2-3 working days

Next Working Day £10

Order before 1pm for next working day



 

DELIVERY ZONE

AREA

DELIVERY COST

DELIVERY TIMESCALE

British Isles

Jersey

Guernsey

Isle of Man

FREE

3-5 working days

Speedy Shipping £5

2-3 working days

Next Working Day £10

Order before 1pm for next working day



 

AREA

DELIVERY COST

DELIVERY TIMESCALE

IMPORT/DUTY FEES

Andorra

£95

4 - 8 working days

Paid by Scent City

Argentina

£140

4 – 8 working days

Charged by Customs

Aruba

£140

4 – 8 working days

Charged by Customs

Australia

£160

4 – 8 working days

Charged by Customs

Austria

From £13

3 – 5 working days

None

Bahrain

£140

4 – 8 working days

Charged by Customs

Barbados

£140

4 – 8 working days

Charged by Customs

Belgium

From £8.75

3 – 5 working days

None

Brazil

£140

5 – 10 working days

Charged by Customs

Brunei

£140

5 – 10 working days

Charged by Customs

Bulgaria

£70

4 – 6 working days

Charged by Customs

Canada

Free - £80

4 – 6 working days

Paid by Scent City

Chile

£140

5 – 10 working days

Charged by Customs

Croatia

£70

4 – 6 working days

Charged by Customs

Czech Republic

From £13

3 – 5 working days

None

Denmark

From £13

3 – 5 working days

None

Dominican Republic

£95

5 – 10 working days

Paid by Scent City

Estonia

£50

4 – 6 working days

Charged by Customs

Finland

From £13

3 – 5 working days

Paid by Scent City

France

From £8.75

3 – 5 working days

None

Germany

From £8.75

3 – 5 working days

None

Greece

From £13

3 – 5 working days

None

Hong Kong

£95

4 – 8 working days

Paid by Scent City

Hungary

From £13

3 – 5 working days

None

Iceland

£140

4 – 6 working days

None

Indonesia

£140

5 – 10 working days

Charged by Customs

Iraq

£140

5 – 10 working days

Charged by Customs

Ireland

Free - £80

3 – 5 working days

None

Israel

£140

4 – 8 working days

Charged by Customs

Italy

From £13

3 – 5 working days

None

Japan

£95

4 – 8 working days

Paid by Scent City

Kuwait

£140

5 – 10 working days

Charged by Customs

Latvia

£75

4 – 6 working days

Charged by Customs

Liechtenstein

From £20

3 – 5 working days

Paid by Scent City

Lithuania

£70

3 – 5 working days

Charged by Customs

Luxembourg

From £8.75

3 – 5 working days

Paid by Scent City

Malaysia

£95

4 – 8 working days

Paid by Scent City

Malta

£140

4 – 8 working days

Charged by Customs

Mexico

£140

4 – 8 working days

Charged by Customs

Monaco

From £8.75

3 – 5 working days

None

Netherlands

From £8.75

3 – 5 working days

None

Norway

£95

3 – 5 working days

None

Oman

£140

5 – 10 working days

Charged by Customs

Panama

£140

5 – 10 working days

Charged by Customs

Philippines

£95

5 – 10 working days

Paid by Scent City

Poland

From £13

3 – 5 working days

None

Portugal

From £13

3 – 5 working days

None

San Marino

£95

5 – 10 working days

Paid by Scent City

Saudi Arabia

£140

5 – 10 working days

Charged by Customs

Serbia

£140

4 – 6 working days

Charged by Customs

Singapore

£95

5 – 10 working days

Paid by Scent City

Slovakia

£50

4 – 6 working days

Charged by Customs

Slovenia

£75

4 – 6 working days

Charged by Customs

South Korea

£95

5 – 10 working days

Paid by Scent City

Spain

From £13

3 – 5 working days

None

Sweden

From £13

3 – 5 working days

None

Switzerland

From £20

3 – 5 working days

Paid by Scent City

Thailand

£140

5 – 10 working days

Charged by Customs

Trinidad & Tobago

£140

5 – 10 working days

Charged by Customs

United Arab Emirates

From £70

4 – 8 working days

Charged by Customs

United States

Free - £80

4 – 6 working days

Paid by Scent City

Vatican City

From £13

3 – 5 working days

Paid by Scent City

 

If you have any further queries regarding delivery please contact us.
Phone : +44 020 3189 1678
(lines are open Monday - Friday 10am - 8pm. Saturday & Sunday 10am-6pm. We are closed on bank holidays)

 

RETURNS PROCESS:

We would kindly ask customers to contact us if they are unhappy with their order. Please email returns@thescentcity.com and we will inform you of the exact procedure depending on your circumstance.

Due to hygiene and safety reasons, all samples are non-refundable.


We accept returns within 5 working days of delivery. We advise customers to return items on the same day using a tracked service to ensure their unopened items are returned with a guarantee. We will not be held responsible for any loss or damage during transit, any compensation must be recovered from the courier service used. All items must be unopened in its cellophane wrapping (if applicable).


Once your package has been inspected and passed, our finance department will then process the refund to the bank account or credit card used when making the order. This can take up to a further 4-6 working days.

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