Delivery & Returns

 

Products purchased from Scent City are quality checked twice to ensure the highest service is delivered to our customers.

To our friends in the UK. All bottle orders are dispatched using a Tracked Service and require a signature upon receipt. Sample only orders, depending on packaging, may vary.
  
To our friends worldwide. Under international law, perfumes are classed as dangerous goods. For this reason, all international shipments are subject to additional handling fees & surcharges which have been included in the prices below. We take the safety of our fellow human beings very seriously, such as passengers on a plane & courier drivers. As we continue to grow, we will do all we can to bring our prices down. We thank you very much for your support so far!

Deliveries are made between Monday-Saturday (excluding national holidays). Depending on your country’s Customs Agency, the delivery timescale below may be extended.
 


DELIVERY ZONE

AREA

DELIVERY COST

DELIVERY TIMESCALE

United Kingdom

England

Wales

Scotland

Northern Ireland

FREE

5-7 working days

Speedy Shipping £5

2-4 working days

Next Working Day £10

Order before 12pm for next working day



 

DELIVERY ZONE

AREA

DELIVERY COST

DELIVERY TIMESCALE

British Isles

Jersey

Guernsey

Isle of Man

FREE

5-7 working days

Speedy Shipping £5

2-4 working days

Next Working Day £10

Order before 12pm for next working day



 

AREA

DELIVERY COST

DELIVERY TIMESCALE

IMPORT/DUTY FEES

Albania £45 - £120 5 - 10 working days Charged by Customs

Andorra

Starting from £30

4 - 8 working days

Charged by Customs

Argentina

£140

4 – 8 working days

Charged by Customs

Aruba

£140

4 – 8 working days

Charged by Customs

Australia

Starting from £65

4 – 8 working days

Charged by Customs

Austria

Starting from £30

4 – 8 working days

Charged by Customs

Bahrain

£45 - £120

4 – 8 working days

Charged by Customs

Barbados

£140

4 – 8 working days

Charged by Customs

Belgium

Starting from £25

3 – 7 working days

Charged by Customs

Bosnia & Herzegovina £45 - £120 5 - 10 working days Charged by Customs

Brazil

£140

5 – 10 working days

Charged by Customs

Brunei

£140

5 – 10 working days

Charged by Customs

Bulgaria

£35 - £120

5 – 10 working days

Charged by Customs

Canada

£45 - £120

5 – 10 working days

Charged by Customs

Chile

£140

5 – 10 working days

Charged by Customs

Croatia

£70

4 – 6 working days

Charged by Customs

Cyprus £35 - £120 5 - 10 working days Charged by Customs

Czech Republic

Starting from £30

4 – 8 working days

Charged by Customs

Denmark

Starting from £30

4 – 8 working days

Charged by Customs

Dominican Republic

Starting from £30

5 – 10 working days

Charged by Customs

Estonia

£35 - £120

5 – 10 working days

Charged by Customs

Finland

Starting from £30

4 – 8 working days

Charged by Customs

France

Starting from £25

3 – 7 working days

Charged by Customs

Germany

Starting from £25

3 – 7 working days

Charged by Customs

Ghana £45 - £120 5 - 10 working days Charged by Customs

Greece

Starting from £30

4 – 8 working days

Charged by Customs

Hong Kong

Starting from £30

4 – 8 working days

Charged by Customs

Hungary

Starting from £30

4 – 8 working days

Charged by Customs

Iceland

£40 - £80

5 – 10 working days

Charged by Customs

Indonesia

£140

5 – 10 working days

Charged by Customs

Iraq

£45 - £120

5 – 10 working days

Charged by Customs

Ireland

£25 - £65

3 – 7 working days

Charged by Customs

Israel

£40 - £80

5 – 10 working days

Charged by Customs

Italy

Starting from £30

4 – 8 working days

Charged by Customs

Ivory Coast £45 - £120 5 - 10 working days Charged by Customs

Japan

£140

4 – 8 working days

Charged by Customs

Kuwait

£40 - £80

5 – 10 working days

Charged by Customs

Latvia

£35 - £120

5 – 10 working days

Charged by Customs

Liechtenstein

Starting from £40

4 – 8 working days

Charged by Customs

Lithuania

£35 - £120

5 – 10 working days

Charged by Customs

Luxembourg

Starting from £25

3 – 7 working days

Charged by Customs

Malaysia

Starting from £30

4 – 8 working days

Charged by Customs

Malta

£35 - £120

5 – 10 working days

Charged by Customs

Mexico

£140

4 – 8 working days

Charged by Customs

Moldova £40 - £80 5 - 10 working days Charged by Customs

Monaco

Starting from £25

3 – 7 working days

Charged by Customs

Morocco £45 - £120 5 - 10 working days Charged by Customs

Netherlands

Starting from £25

3 – 7 working days

Charged by Customs

Nigeria £45 - £120 5 - 10 working days Charged by Customs

Norway

£45 - £120

4 – 8 working days

Charged by Customs

Oman

£45 - £120

5 – 10 working days

Charged by Customs

Panama

£140

5 – 10 working days

Charged by Customs

Philippines

Starting from £30

5 – 10 working days

Charged by Customs

Poland

Starting from £30

4 – 8 working days

Charged by Customs

Portugal

Starting from £30

4 – 8 working days

Charged by Customs

Russia (Moscow & St Petersburg) £45 - £120 5 - 10 working days Charged by Customs

San Marino

Starting from £30

5 – 10 working days

Charged by Customs

Saudi Arabia

£40 - £85

5 – 10 working days

Charged by Customs

Serbia

£40 - £80

5 – 10 working days

Charged by Customs

Singapore

£40 - £80

5 – 10 working days

Charged by Customs

Slovakia

£35 - £120

5 – 10 working days

Charged by Customs

Slovenia

£35 - £120

5 – 10 working days

Charged by Customs

South Korea

Starting from £30

5 – 10 working days

Charged by Customs

Spain

Starting from £30

4 – 8 working days

Charged by Customs

Sweden

£35 - £120

4 – 8 working days

Charged by Customs

Switzerland

Starting from £45

4 – 8 working days

Charged by Customs

Thailand

£45 - £120

5 – 10 working days

Charged by Customs

Trinidad & Tobago

£140

5 – 10 working days

Charged by Customs

Ukraine £40 - £80 5 - 10 working days Charged by Customs

United Arab Emirates

£40 - £85

5 – 10 working days

Charged by Customs

United States

£9.50 - £30

4 – 15 working days

Not applicable for orders below $800

Vatican City

Starting from £30

4 – 8 working days

Charged by Customs

Vietnam £45 - £120 5 - 10 working days Charged by Customs

 

If you have any further queries regarding delivery please contact us.
Phone : +44 020 3189 1678
(lines are open Monday - Friday 10am - 8pm. Saturday & Sunday 10am-6pm. We are closed on bank holidays)
Email : contact@thescentcity.com

 

RETURNS PROCESS:

We would kindly ask customers to contact us if they are unhappy with their order. Please email contact@thescentcity.com and we will inform you of the exact procedure depending on your circumstance.

Due to hygiene and safety reasons, all samples are non-refundable.

If your purchase arrives damaged please send us images to the above email within 5 working days of delivery to be eligible for a replacement or refund.

We accept returns within 14 days of delivery. We advise customers to return items using a tracked courier service to ensure their unopened items are returned with a guarantee. 

We will not be held responsible for any loss or damage during transit, any compensation must be recovered from the courier service used. All items must be unopened in its cellophane wrapping (if applicable) to be eligible for a refund.

Once your package has been inspected and checked, our finance department will then process a refund to the bank account or credit card used when making the order. This can take up to an additional 3-7 working days.

For more information on cancellations, re-stocking fees, failed deliveries & customs charges please see our terms & conditions page.