Contact Us


UK Customer Services Telephone Lines Open:
Monday to Friday: 10am - 8pm
Saturday & Sundays: 10am - 6pm
+44 (0)203 189 1678

You can write to us at:
Scent City
71-75 Shelton Street
Covent Garden, London
(Please note this address is only for mail)

Live Assistance Service: Click chat at the bottom of the customer service section.

Or Email us on the Contact Form below.

We have recently been inundated with queries from the United States in regards to fraudulent orders made on URL's not connected with Unfortunately we are unable to respond to every email regarding purchases of household items such as bean bags, kids toys, furniture etc. If you have made a purchase recently please contact your bank as soon as possible so they can trace the bank details and report them to the authorities.
Please shop safely.
Lots of love, Scent City.