Terms & Conditions


thescentcity.com is owned and operated by Scent City Limited, registered on 28th August 2012 under the Companies Act 2006, company no. 8192618.

Scent City Limited has full control of this website with the right to amend the below Terms and conditions as and when required.
Please read the information on this page carefully before making an order or using our website. By ordering any product or using this website bounds the customer to the terms and conditions detailed on this page. We recommend that after reading our Terms and conditions you also take the time to read our Privacy policy.



1. By accessing and entering into transactions with thescentcity.com you fully accept the terms and conditions
2. You agree to use this website lawfully, mis-use of information detailed may result in the company taking legal action.
3. You accept that a contract of sale from thescentcity.com is only finalized once email confirmation that your product has been shipped has been sent.
4. You accept that we may choose not to process your order due to stock levels, authorization of payment or suspicion of fraud.
5. When making an order or registering with thescentcity.com you agree to provide true and update personal information.



1. thescentcity.com will ensure delivery is made to the address provided by the customer during the order process.

2. If your order contains multiple items, where possible we will ship all products in one package.

3. You have the right to cancel your order, please do this as soon as possible. If your goods have already been dispatched, please follow our returns procedure.

4. For USA customers, if cancelling after your order has left our UK centre, your refund will exclude the shipping fee and incur a 25% of order value restocking fee. The contents of your package must remain unopened and returned to our UK address provided. Once received back safely and inspected, your refund will be processed back to the payment method used at checkout. 

5. For returns, all contents within the package must be returned, unopened & unused, in the same condition it was received.

6. thescentcity.com are not liable for any complications or costs incurred during the return process.

7. On receipt of the goods, funds will be paid to the relevant bank account used in the order transaction process.

8. UK: A restocking fee 25% of the order value applies to unwanted orders that have already been delivered within the UK or when delivery has been unsuccessful due to incorrect address details or refused at the location. This covers the costs involved with accepting the return. Fees paid for faster shipping options are non-refundable.

9. USA: Please note your refund will exclude the shipping fee and incur a restocking fee equal to 25% of the order value. This covers the cost involved with accepting the return.

10. Rest of the world: A restocking fee of 30% applies to unwanted orders which have already left the UK or packages returned due to incorrect address details or refusals at the final destination. Please note your refund will exclude the shipping fee paid at checkout and any import fees charged by your country's Customs Agency.


For more information on delivery, charges and returns click here.



1. We accept payments in Pound sterling, Euro and the U.S Dollar. All are subject to the daily exchange rate.
2. If under the age of 16, all payments must be made by or in the presence of an adult.
3. Acceptance payment methods in relation to currency.
4. All details are helped by our chosen nominated payment gateway provider and we do not store any bank details.

Klarna: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay Later Pay in 3 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.



Scent City will uphold its commitment to provide a quality service for customers. We hold ourselves responsible for any part of the company which is not fulfilling the levels expected, and will ensure improvements are made quickly and efficiently.

We ask the customer and users of thescentcity.com to not hesitate in giving us any criticism so that we can do better. We promise to take every feedback with the utmost importance.

In the rare circumstance where goods may have a manufacturers fault we will investigate the claim made. Once such returns reach us we will start an investigation and contact the manufacturer. Its is vital that participation from the customer is attained to validate the claim made.  

These cases are dealt on a one by one basis and you will be updated on the progress through email. If found defective/faulty then a replacement or refund will be processed. If found not defective then the products will be returned back to you with no additional charge.



We will only use the customers' information for completing transactions and surveys administered within the company to help with our awareness of customer feelings and satisfaction.

We will not endorse the use or supply your personal details to third parties or companies not controlled or in coherence with Scent City Limited.



You reserve the right to close your Scent City account at any time without need of explanation. Simply send us an email to contact@thescentcity.com and one of our customer service representatives will be happy to fulfil your request.

At this stage, please also advise if you would like to remove your email from our system that automatically sends promotions and updates from thescentcity.com.



All site content © ScentCity Limited 2022. All rights reserved.
www.thescentcity.com as a whole is protected by copyright, trademarks and other intellectual property rights. These materials are owned by Scent City Limited which include, but are not limited to, the images, illustrations, photographs, designs, logos, trademarks, video clips and other materials contained on this site.
You may not reproduce, transmit, publish, display, delete, add to, distribute, create derivative works from this site in the use for commercial or selling purposes. By doing so (without the written permission from Scent City Limited) is strictly prohibited except in the case of only personal and non-commercial use.



It is possible that some material on thescentcity.com may have slight inaccuracies or typographical errors. In this case, Scent City Limited is not responsible for any inaccuracies, errors or loss and damage caused by the reliance on information provided by this website. All product ingredients have been provided by the brand manufacturer and not Scent City. If you have any queries on this, please contact the brand directly. We ask customers to evaluate the information and other content available on this website. Some product images on this site may have been enhanced for visual purposes only.